Effective 16 August 2026
We would rather fix a problem than argue about one. If something is wrong, write to clubhouse@fairwayfriendsadventures.com and tell us what happened.
You may return a hardcover or softcover book within thirty days of the day it arrives, for any reason at all, as long as it is in resalable condition. Write to us first and we will give you the return address; the books come back to our office. Once it reaches us we refund the price of the book to your original payment method within ten business days.
Return postage is yours unless the book arrived damaged, defective or simply wrong, in which case it is ours.
If a printed copy arrives damaged or defective, we replace it at no charge — no return needed, and a photograph is enough. Tell us within thirty days of it arriving. If we sent you the wrong thing, that is entirely on us: keep the wrong one or send it back at our cost, whichever you prefer, and we will get the right one to you.
Audiobooks, Read-Along E-Storybooks, Listen-Along Storybooks and the Swing Away song arrive in your locker room as soon as your order goes through, usually within a few minutes. Because delivery is complete once they are there, they are not returnable and not refundable.
Three exceptions, and we mean them:
If a file will not download, will not play, or is the wrong file, we will fix it. If we cannot fix it, we refund it.
If it has not arrived in your locker room within an hour, tell us. That is our fault, not yours, and we will either deliver it or refund it.
If you bought something you already own, tell us and we will refund the duplicate. No time limit on that one. We try to stop this happening at checkout, and when we fail to catch it, it is our mistake and not yours to pay for.
If consumer law where you live gives you a right to cancel a distance purchase — for example the fourteen-day right in the United Kingdom and the European Union — that right applies to printed books in the ordinary way.
For digital items, by completing your purchase you ask us to begin delivery straight away and you acknowledge that you lose the right to cancel once delivery has begun. If you would rather keep the cancellation right, do not complete the purchase; write to us and we will arrange it another way.
If a bundle contains a printed book and digital items and you return the book, you keep the digital items and we refund the price of the book. Nothing else changes and your digital access is not switched off.
A bundle that arrives as separate parcels is still one bundle for this purpose.
The First Edition hardcover ships on or before 15 September 2026. You may cancel a pre-order for a full refund at any time before it ships, just by asking. If a ship date moves, we will email you and you can cancel then.
Printing is the one part of this we do not control. Hardcover titles after the First Edition may run up to six weeks late when a print run slips. We will tell you as soon as we know, and a delay of more than the date we promised you is always a free cancellation.
Gift cards are not refundable and cannot be exchanged for cash, except where a state law requires otherwise. They never expire and we do not charge any fee against them.
Your balls stay in your bag. We do not take golf balls back on a refund, and a refund never moves you down a level. That is the Forever rule, and a refund is not an exception to it.
One thing we will not do: pay the referral reward twice for the same friend’s first purchase if that purchase is refunded and then made again.
We approve or explain within two business days of hearing from you. Once approved, the money goes back to your original payment method within ten business days. How quickly it appears after that is your bank’s business, not ours, and it is usually a few days more.
clubhouse@fairwayfriendsadventures.com · +1 603-937-0842.
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SwanKeeper Publishing LLC · 61 Liscomb Circle, Gilford, NH 03249 · clubhouse@fairwayfriendsadventures.com
Prefer email? clubhouse@fairwayfriendsadventures.com